TERMS OF SALES
1. Acceptance of the general conditions of sale
These general conditions of sale apply to all orders placed on the site www.lucegeneve.com. LUCE 750 is a brand distributed by Ferrari Innovations SÀRL, a company registered in the commercial register of Valais Central under number CHE-281.054.288 and publisher of the site www.lucegeneve.com. The acquisition of a property through this site implies unreserved acceptance by the Customer of these general conditions of sale.
LUCE 750 reserves the right to modify its general conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the order by the Customer.
2. Pre-order and validation of your pre-order
On www.lucegeneve.com the customer can place a pre-order by following the following process:
• Select item(s) and add to cart
• Validate the contents of the basket
• Enter your contact details
• Accept the general conditions of sale
• Choose payment method
• Validate the payment
LUCE 750 confirms this sale by sending an email, and reserves the right to cancel it, for example in the event of refused payment or unavailability of the desired product(s).
3. Description of items
The products sold are those listed in the e-boutique (catalogue) published on the www.lucegeneve.com website, distributed by Ferrari Innovations SÀRL. All items are available for sale as pre-orders. The characteristics of the products as well as the photos visible on the site are given for information only. The photographs of the articles are as faithful as possible but cannot ensure an exact similarity with the product offered, in particular with regard to the colors and cannot have any contractual value. Thus the responsibility of LUCE 750 cannot be called into question.
4. Availability of items
Our articles are offered in the form of pre-order.
However, in case of unavailability of products after validation of the order, the customer will be informed by email as soon as possible. The buyer can then cancel the order and will be refunded no later than 30 days from the date of payment.
5. Price
The prices indicated on the site are in Swiss francs, all taxes included. We reserve the right to change our prices at any time.
The prices indicated do not take into account the delivery costs which will be notified and added at the time of the validation of your basket. The delivery costs correspond to the current rates of the Swiss Post and the cost of packaging.
6. Payment
Payments for customer purchases can be made by:
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Bank card
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PayPal
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Apple Pay
LUCE 750 offers secure payment solutions (SSL), with protection of confidential data provided by PayPal and Apple Pay. LUCE 750 proposes also to the customer a payment by credit card (Visa, Mastercard) in order to pay for his order. The customer accepts that his account will be debited with the total amount due at the time of the order. If the payment transaction is accepted by the bank, the order is accepted by the seller and will be processed as soon as possible. In case of refusal of transaction by the buyer's bank, the order will be automatically canceled and the customer notified by e-mail. LUCE 750 reserves the right to refuse or cancel any order or delivery from a customer with whom the company has had a dispute due to total or partial non-payment of a previous order or a refusal to authorize payment. by bank card.
7. Delivery
Any pre-order placed online on the site www.lucegeneve.com et which has been confirmed, will be processed as soon as possible. Operating through a pre-order system, production and delivery times may vary. The production time being fixed at 4 to 6 weeks depending on the articles, once produced, the articles will arrive for control at the Swiss headquarters of LUCE 750 and then be sent to the customer. The items are delivered by Swiss Post to the delivery address indicated during the pre-order process.
The delivery times are those of the Swiss Post, namely:
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1 to 2 working days for Switzerland.
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7 to 14 working days for other countries, depending on the local post conditions.
LUCE 750, distributed by Ferrari Innovations SÀRL undertakes to inform the customer of any delay in delivery but cannot be held liable for any compensation in this regard.
LUCE 750 cannot be held responsible for any input errors and the consequences in terms of delivery errors. In this context, all costs incurred for the possible reshipment of an order will be borne by the customer.
LUCE 750 in principle limits its deliveries to Switzerland, but also to Europe. Any taxes (including customs fees or foreign VAT) will be the responsibility of the customer. Delivery costs will be indicated when confirming the order and are the responsibility of the customer. LUCE 750 undertakes to pack and protect the goods to be shipped as well as possible, but is in no way held responsible for any damage that may unfortunately occur during delivery, as this is the responsibility of the transport service.
8. Guarantee in the event of defects or withdrawal
All LUCE 750 jewelry is guaranteed for 1 year from the date of purchase. The warranty applies under normal conditions of use.
The guarantee does not apply if the jewel has been broken, torn or scratched. The guarantee does not apply if the jewel has been repaired by a service provider other than LUCE 750. The guarantee does not cover the cleaning of jewellery. The Customer must make sure to communicate the guarantee certificate of the jewel and the purchase invoice so that the guarantee can apply.
All our items benefit from the legal guarantee of conformity and the guarantee against hidden defects provided for by the Civil Code. In the event of non-compliance of an item sold, it may be returned, exchanged or refunded. All returns must be notified in advance by email to info@lucegeneve.com . The customer has a maximum period of 5 working days from receipt of the article. After this period and failing to comply with this formality, the items will be considered compliant and free from any apparent defect and no complaint can be validly accepted by LUCE 750.
All returned items will be checked by LUCE 750. They must be returned in their original condition and complete (packaging, accessories). Otherwise, the products will not be refunded, returned or exchanged. Return and reshipping costs are the responsibility of the customer.
In the event of exercise of the right of guarantee, the company Ferrari Innovations SÀRL will proceed to the refunding of the amount of the goods on an account of which the customer will indicate the coordinates to us. If he wishes, the customer can obtain a gift voucher corresponding to the amount of the price of the product or the exchange of the product. The return address will be confirmed by email to the Customer.
The refund is made within 15 days of the registration of your return. It is made directly according to the method of payment used by the Customer when placing his order (credit card or bank transfer).
Orders placed on the website www.lucegeneve.com can be returned or exchanged during the brand's future pop-up stores.
9. Warranty and Liability
LUCE 750, distributed by Ferrari Innovations SÀRL has taken all the usual precautions to ensure both reliable information and secure access to its site www.lucegeneve.com.
However, LUCE 750, distributed by Ferrari Innovations SÀRL cannot, under any circumstances, guarantee the total absence of material error, technical deficiency or other unintentional problems.
Similarly, no guarantee can be provided as to the compatibility of the site with your particular needs and uses.
LUCE 750, distributed by Ferrari Innovations SÀRL cannot be held liable for any damage whatsoever related to the use of its site, and disclaims all liability for the information contained in other sites which may be linked to its own by a hypertext link. or any other means.
10. Intellectual Property
All elements of the site www.lucegeneve.com are and remain the exclusive intellectual property of Ferrari Innovations SÀRL. Any reproduction or use without authorization of the elements of the site, whether they are texts, photographs, visuals or software, is strictly prohibited without the prior agreement of the company Ferrari Innovations SÀRL.
11. Protection of personal data
LUCE 750 attaches fundamental importance to the use and protection of personal data. The use of customer data is limited and in accordance with the legislation in force, in particular the law on data protection.
All personal customer data is treated with the utmost confidentiality.
12. Types of data that may be collected
LUCE 750 only processes and retains the personal data necessary and essential for the proper fulfillment of the order, its invoicing and its delivery, but in no case for advertising purposes.
The personal data that may be collected by LUCE 750 include the following:
• Last name ;
• First name ;
• Home Address ;
• Postal code ;
• City ;
• Country ;
• Telephone number;
• E-mail address
At any time, the customer who has created an account can consult and modify his personal data from his customer account in the "My account" section on the site www.lucegeneve.com or notify LUCE 750 in writing to email info@lucegeneve.com.
13. Retention of Personal Data
LUCE 750 only retains Personal Data for the duration strictly necessary for the management of the commercial relationship.
14. Use of cookies
The site www.lucegeneve.com uses cookies. Cookies are small text files which are archived on your computer, tablet or smartphone, during the visit to the site, and which make it possible to store user data in order to facilitate navigation, to analyze the use of the site and to allow some features. Cookies do not damage your computer and do not contain viruses. Cookies can be deactivated at any time in the settings of your web browser, partially or completely.
By disabling cookies, some functionality of this site may be restricted.
15.Google analytics
LUCE 750 reserves the right to track the use of the website by using Google Analytics, a web analysis service from Google Inc. Google Analytics uses cookies, which are text files stored on your computer that allow an analysis of your use of the website. By using this website, the customer declares to accept the processing of this data collected by Google according to the aforementioned methods and purpose.
Please refer to Google's privacy policy for more information on data processing by Google (https://policies.google.com/privacy?hl=en).
16. Newsletter
The customer accepts if he wishes to receive advertising information from LUCE 750 by subscribing to the newsletter, but he can also modify his choice and unsubscribe at any time.
Through LUCE 750, the customer, who has expressly given his prior consent, may receive by email information on the latest news, promotional offers and information related to the LUCE 750 online store.
17. Right of revocation
At LUCE 750, the customer can revoke all given authorizations at any time for the future. To do this, just send us an email at info@lucegeneve.com . The revocation will be processed as soon as possible.
The user has the following rights by law:
• Permission to access ;
• Right to be informed;
• Right of rectification;
• Right of opposition and deletion of personal information;
• Right to oppose profiling;
• Right to imitation of the treatment;
• Right to data portability.
Finally, when LUCE 750 detects a breach of personal data likely to create a high risk for your rights and freedoms, you will be informed of this breach as soon as possible.
18. Conditions of use of the site
The use of the site www.lucegeneve.com is authorized for private use only. Any commercial use, in particular for the purpose of reselling products purchased on the site to third parties, is prohibited. Any violation of this obligation will be sanctioned. Damages are reserved.
19. Applicable law in the event of disputes
These general conditions of sale are governed by Swiss law and any dispute will be dealt with, failing an amicable agreement, by the Cantonal Court of Valais.
20. Legal Notice
LUCE 750 is distributed by Ferrari Innovations SÀRL.
Contact emails: